Why Choose Pacifica?

Our software is uniquely equipped to handle the customer service chain for manufacturers and retailers, including installation, repair and returns.

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Client links

Our platform offers a fully integrated API link to Domestic & General, providing confirmation of booked appointments and job back reporting. So you’ll always have a comprehensive overview of your current WIP, reducing client traffic and increasing productivity.

Personalise our platforms

We understand the importance of a brand. That’s why some of our platforms can be tailored toward yours, with the option to change logos and colours. This feature is available on web-based and customer-facing platforms such as Customer Connect, Client Connect, Escalation Connect, and Invoice Connect.


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Our Technology in numbers

Our software supports the large service providers like Respond Services and Pacifica, through to small 5 engineer companies like Highland Appliances in Inverness. Every stage of the service journey is handled, communicated and directed by our IT infrastructure.

Key to our success

Pacifica’s Technologies have allowed our company to grow from a small subcontractor network to the country’s largest ISP. The IT continues to support and increase our growth.”

Scott Pallister
Chief Operating Officer