Our Platforms and Services

Get state-of-the-art technology tailored to your field service business.

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How it works

Our connected platforms provide real-time job information, allowing you to manage your entire service operation from one core application.


Pacifica Technology Platform Diagram

Our Technology Platforms

While our software allows you and your customers to stay informed throughout, our cutting-edge tools ensure that all parts of your business are managed effectively and can communicate easily.

On the road

Keeping your team out in the field informed and organised is critical to successful service delivery, that’s how we help.


Your teams connected

A multiplatform appliance, optimised for tablets and mobile phones, giving field-based engineers full control and visibility of their work schedule for the day.

Pacifica Engineer in Van

In the office

Wether it’s your team in the office or the warehouse our platforms keep everyone organised and efficient.


Communications and data

This is the engine that drives all our platforms. It’s an integral tool that facilitates communication and data transfer.

Pacifica Call Center
Streets of Houses

Service management

Provides access to information on Complete Service, such as job and customer details. Useful for Landlords, Housing Associations, Insurance Companies, etc.


Stock that grows with you

Designed for any size operation, from small stock rooms to multi-site warehouses, giving you more control and visibility.

Pacifica Warehouse Employees
Staff demonstrating dishwasher appliance

Sales tool

Full point-of-sale functionality allowing parts or appliances to be sold directly from the Complete Service stock system.


Invoice management

Automates the invoicing process, by applying validations against the repair data and status updates, from your field engineers or service desk colleagues.

Pacifica Team looking at Invoice Connect
Pacifica Employee looking at screen

Prioritise issues, easily

Streamlines the complaints handling process, with FCA compliance functionality, ensuring they’re dealt with effectively and in a timely manner.


Automated marketing

Our one-stop Marketing Suite includes intuitive and easy-to-use tools, designed to create complex, multi-channel, trigger marketing campaigns.

Customer looking at fridge

Your customers

Helping your customers stay informed throughout the customer journey, is key to a positive experience.


Customer journey

Our intuitive online portal gives customers 24/7 access to all the information and updates relating to their repair. They can also track their engineer in real-time.

Happy person using Customer Connect
Lady with Clipboard

Warranty management

Our web-based warranty, policy and appliance management system saves time, increases revenue through sales, and improves the customer experience.