Expert service software for field service businesses

Helping you deliver an exceptional customer experience.

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On the Road

On the road

Keeping your team out in the field informed and organised is critical to successful service delivery, that’s how we help.

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In the Office

In the office

Wether it’s your team in the office or the warehouse our platforms keep everyone organised and efficient.

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Your Customers

Your customers

Helping your customers stay informed throughout the customer journey, is key to a positive experience.

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What we offer

We’ve spent 20 years developing software for field service businesses, so they can operate an efficient appliance repair service. Our scalable software offering means we can create bespoke packages – provide everything from booking calls via websites to REST APIS and client invoicing, as well as mobile apps for field engineers.

Pacifica Engineer with box and van
Hand shaking

Who we work with

We work with service providers of all shapes and sizes. From some of the UK’s biggest retailers, like Argos and The Very Group, to job providers like D&G and Sony, and small 5-person engineer companies like Highland Appliances in Inverness.


Benefits to your business

Our platforms are designed to save you time and money by:

  • Reducing admin time/requirements
  • Providing a better customer experience
  • Increasing first time fix rates
  • Improving communication
  • Improving processes
  • Growing with your business
  • Providing new revenue streams
  • Increasing productivity
  • Improving cashflow
  • Reducing labour costs
  • Improving your marketing
  • Improved visibility of managed engineers
Pacifica Engineer in Van